Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We are unable to exchange items unless you received a damaged/defective, or incorrect item upon arrival of your package. All such cases must be reported within 3 days of delivery, otherwise, the sale is final and we will be unable to issue any returns/exchanges.

We also cannot accept returns/exchanges for certain items under any circumstances, including:

• Consumable products including: Inks, Toners and Media.
• Any item that is returned after more than 30 days from the date of delivery.
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any product missing the serial number or UPC.
• Any "Final Sale" items as marked on the Product's Description page.

Returning a gift? If you received your item(s) from Luxor Outlet Online Store as a gift from your friend/relative, please have the gift giver contact us to arrange the appropriate return/exchange.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We reserve the right to switch carriers (ie. from UPS to FedEx) and upgrade your shipment (never downgrade) at our sole discretion.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All promotions featuring free shipping are only valid within the United States of America, excluding Hawaii and Alaska. Additional charges may apply for Alaska and Hawaii orders. Puerto Rico, Guam, and other US territories are charged LuxorOutlet.com international shipping and handling charges.